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Cm Living – Return & Refund Policy

Effective Date: 15.08.2026

At Cm Living, we want you to love your furniture. If something isn't right, here's how we handle returns, exchanges, and refunds.

1. Return Eligibility

• Returns are accepted within 30 days of the delivery date.

• Items must be unused, in original condition, and in their original packaging.

• Due to the nature of furniture, items that have been assembled, altered, or show signs of use may not be eligible for return.

• Custom, made-to-order, or clearance items are final sale and not eligible for return, unless defective or damaged in transit.

2. Damaged or Defective Items

• If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the damage and packaging.

• We will offer a free replacement, repair, or full refund at no cost to you for verified damage/defects.

3. How to Start a Return

1. Email us at cmliving9@gmail.com with your order number and reason for return.

2. Our team will review your request and provide return instructions and (if applicable) a return shipping label or address.

3. Pack the item securely in its original packaging to prevent damage during transit.

4. Return Shipping Costs

• Defective/damaged/wrong item: Cm Living covers return shipping.

• Change of mind / no longer needed: Customer is responsible for return shipping costs, which will be deducted from the refund if a prepaid label is used.

• Because items ship from various supplier warehouses, return shipping addresses may vary by product — we'll provide the correct address after your request is approved.

5. Refunds

• Once your return is received and inspected, we'll notify you of approval/rejection.

• Approved refunds are processed within 5–10 business days to your original payment method.

• A restocking fee of 10–20% may apply to large furniture items due to freight handling costs.

• Original shipping fees are non-refundable, except in cases of our error.

6. Exchanges

• We offer exchanges for defective/damaged items or size/color issues, subject to supplier stock availability.

• To exchange an item, follow the same process as a return and note that you'd like an exchange instead of a refund.

7. Cancellations

• Orders can be cancelled for a full refund only before they have shipped.

• Once an order has shipped from the supplier's warehouse, it's treated as a standard return.